Doubling a customer base sounds like an ambitious goal. But even more challenging is maintaining service quality while growing. Since 2017, the Aqua Plus team has been systematically promoting a culture of conscious water consumption in Ukraine. The business grew around a simple but powerful idea: clean water should be accessible every day. That’s why […]
Collecting feedback is a critical component of high-quality customer service. Through ratings, comments, and customer reactions, businesses gain valuable insights that help them improve processes, enhance service quality, and build long-term customer loyalty. SMART Customer Survey is a new module in the SMART CRM product line that enables you to launch surveys fully tailored to […]
The digitalization of work processes has led to an increase in the amount of data on existing and potential employees. The role of modern HR teams is to organize the systematic collection of this data and use it to the maximum advantage. In short, to set up an HR analytics tool in the company. Read […]
We continue to improve our SMART CRM platform and add new features based on customer requests. Today we are sharing the latest updates in SMART Customer Care. This is one of our CRM solutions designed to register and handle customer requests. List of the latest updates Knowledge Base Thanks to the articles added to the […]
Recently, one of the most large-scale conferences Microsoft DIRECTIONS EMEA 2022 took place. This is an event where Microsoft partners from all over the world meet to learn and discuss new opportunities and ways to further develop Microsoft Dynamics 365 Business Central. The event this year was held in Hamburg, and traditionally, our specialists were […]
When it comes to the future of the workplace, the digital workplace is always in the spotlight. In this material, we’re looking into what this concept includes, why 75% of companies around the world are actively increasing investments in the development of a digital workplace, and what technological solutions can improve your business processes in […]
SMART Data Export for Dataverse is an alternative to Data Export Service (DES), as the latter was discontinued by Microsoft in November 2022. Dynamics 365 Sales, Dynamics 365 Customer Service, or Power Apps – use Dataverse to store and secure the data they use. SMART Data Export for Dataverse replicates data from Microsoft Dataverse to […]
Conducted effective recruiting and hired a cool specialist? It’s too early to relax and uncork the champagne. According to SHRM, about 20% of staff turnover occurs in the first 45 working days. And what follows? Let’s figure it out! The reasons for high staff churn during adaptation 1. Expectations are different from reality If you […]