Doubling a customer base sounds like an ambitious goal. But even more challenging is maintaining service quality while growing. Since 2017, the Aqua Plus team has been systematically promoting a culture of conscious water consumption in Ukraine. The business grew around a simple but powerful idea: clean water should be accessible every day. That’s why […]
Collecting feedback is a critical component of high-quality customer service. Through ratings, comments, and customer reactions, businesses gain valuable insights that help them improve processes, enhance service quality, and build long-term customer loyalty. SMART Customer Survey is a new module in the SMART CRM product line that enables you to launch surveys fully tailored to […]
Automating customer service through chatbots enables businesses to efficiently handle standard inquiries. However, one critical point remains — the need to involve a live operator for more complex scenarios. Until now, SMART Chat and SMART Easy Bot operated as separate modules. Today, they are part of a single solution. The integration of SMART Chat and […]
When Agile is truly effective, when Waterfall is a better choice, and how to avoid common mistakes in project management.
Ukraine continues to take consistent steps toward EU integration, and one of the key elements of this process is the introduction of the SAF-T UA audit report — aligned with the international standard for electronic exchange of reliable accounting data, developed based on the recommendations of the Organization for Economic Co-operation and Development (OECD). Over […]
Overview of the XXIII Annual Ukrainian CFO Forum – from the epicenter of the main business discussions of the year The Ukrainian CFO Forum has remained the leading event for sharing experience, ideas, and strategies among financial market leaders for over two decades. This event traditionally resumes the year for the financial community, bringing together […]
In Q3 2025, the SmartPoint team continued improving the document management system, focusing on streamlining approval workflows, expanding search capabilities, and enhancing user experience. The new version introduces a range of updates that make document interaction faster, more flexible, and more precise. SmartPoint DMS 4.1 offers extended functionality for managing internal and external documents, contracts, […]
SMART business on Employee Adaptation Strategies to AI Technologies at HR for Business 2025 On October 4, Ivano-Frankivsk brought together over two hundred executives, HR professionals, and business owners for the main conference of the autumn — HR for Business 2025. For the eleventh year in a row, the event has united the professional community […]
We’re excited to share that SMART business has officially earned the Custom Solutions for Microsoft Teams specialization! This prestigious recognition from Microsoft confirms our proven expertise in designing and delivering tailored solutions inside Microsoft Teams. It highlights our commitment to creating innovative, high-quality tools that empower organizations to transform their digital workplaces. What does this […]
The global ERP market continues to grow. According to Fortune Business Insights, in 2024 it reached $81.1 billion, and by 2032 it is expected to expand to $229.8 billion. This dynamic growth is driven by business demand for transparent, scalable, and flexible solutions that allow companies to manage processes within a single environment. From Axapta […]
Artificial intelligence (AI) is a technology that combines machine learning, automated image and speech recognition, and data analysis. AI models can analyze large volumes of information in a very short time, draw conclusions, make decisions, and interact with their environment.
Every project manager, team leader, or employee knows the feeling when the day has just begun — and already you need to keep dozens of tasks, urgent assignments, deadlines, meetings, approvals, messages, and emails from various channels all in your head, all piling up and requiring quick decisions. But when there are more tasks than […]