Customer Experience: the journey from a potential customer to a loyal ambassador
The modern market offers customers a variety of products and services, creating high competition between companies. If before customers bought ...
Non-obvious strategies for profit growth: the impact of AI demand forecasting on a company’s P&L
Modern businesses deal with huge amounts of data that have complex and often non-obvious relationships between different industries and areas ...
SMART business solutions at the Ukrainian CFO Forum 2024: new horizons for financial management of enterprises
From October 24 to 25, SMART business took part in the Ukrainian CFO Forum 2024. The team joined the event ...
AI and the future of e-commerce: practical cases and tips that SMART business exchanged at E-commerce Warsaw Expo
On October 25, 2024, the 26th E-commerce Warsaw Expo was held in Poland. The event brought together more than 5,000 ...
CFO Forum 2024 in Poland: SMART business shared how AI finds hidden sources of income for business
From October 8 to 9, Warsaw hosted the CFO Forum 2024 under the slogan “The best way to predict the ...
SMART CRM: A Comprehensive Solution for Modern business
In today’s fast-paced business environment, choosing the right CRM (Customer Relationship Management) system is critical to improving operational efficiency, fostering ...
CRM system for the IT sector: how to befriend code and communication
Today, CRM for IT companies is as important a component of business process architecture as, say, a load balancer in ...
SMART Connector for Przelewy24: new integration for payment from Polish accounts and cards in SMART CRM and Microsoft Dynamics 365
The globalization of markets opens up great opportunities for business, which also brings new challenges. Therefore, the SMART CRM team, ...
CRM system for manufacturers and distributors
Production is not only about working in workshops and shops; it also involves ongoing interactions with clients, partners, and customers, ...
8 Ways to Use Generative AI in Customer Service
If you ask any customer service professional, “How have the last few years been?” the answer will be the same: ...
Customer-oriented service: trends changing service standards
Today, it is no longer enough to simply form an offer of a high-quality and competitive product or a service ...
Key Product Updates from Microsoft: An Overview of Plans for April–October 2024
Most businesses have always been united by a common goal: to provide customers with quality products and services on time ...
