Customer solution case study
AVD trade
- Country: Ukraine
- Industry: Automotive parts distribution
- Solution: Microsoft Dynamics 365 Business Central
AVDtrade is a leading Ukrainian distributor of automotive spare parts offering a wide range of components for passenger and commercial vehicles. The company ensures reliable supply and comprehensive support for service centers and auto repair shops. AVDtrade actively adopts modern IT solutions to automate distribution, manage inventory, and optimize logistics — enabling efficient business scaling and maintaining a high level of customer service for more than 20 years.
SkyUp Airlines
- Country: Ukraine
- Industry: Aviation
- Solution: Microsoft Dynamics 365 Business Central, SMART Accounting
SkyUp Airlines is an international airline with Ukrainian roots, founded in 2017. The company began operations by performing charter and scheduled flights to and from Ukraine. By 2019, SkyUp Airlines ranked among the top ten fastest-growing airlines, according to the Anker Report. Since 2022, the company was forced to adapt its market and operational model, focusing on charter flights and ACMI contracts across Europe. By 2025, the airline resumed scheduled flights from airports near the Ukrainian border, including Chișinău, Warsaw, Cluj-Napoca, and others.
BROCARD
- Country: Ukraine
- Industry: Cosmetics & Perfumery
- Solution: Microsoft Dynamics 365 Business Central, LS Central, Microsoft Dynamics 365 Customer Insights, Microsoft Fabric, Microsoft 365
BROCARD is the undisputed leader of Ukraine’s premium cosmetics and perfume market, delighting customers with beauty and luxury since 1997. Today, it is the country’s largest luxury retail chain, with 67 stores across 22 cities. BROCARD offers products from over 530 global premium brands, 72 Ukrainian brands, and 123 niche manufacturers. A wide product range, personalized attention, and continuous service improvements have earned BROCARD the loyalty of more than 2.1 million customers.
AccessBank
- Country: Azerbaijan
- Industry: Banking and Financial Services
- Solution: Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
AccessBank is one of Azerbaijan’s leading commercial banks, with more than 20 years of experience supporting small and medium-sized businesses. Since its founding in 2002, the bank’s primary goal has been to provide the population with accessible, high-quality financial services. Over the years, AccessBank has established itself as a trusted financial partner. Today, the bank employs over 1,500 people, operates 36 branches (including a new office opened in Balakan in May 2025), serves more than 200,000 clients, offers modern digital services, and maintains successful partnerships with leading international financial institutions.
Automagistral-Pivden
- Country: Ukraine
- Industry: Infrastructure construction, road repair and maintenance
- Solution: Microsoft Dynamics 365 Business Central
Automagistral-Pivden is a leading Ukrainian enterprise in road and infrastructure construction with over 20 years of experience. The company delivers large-scale projects at both national and international levels — from high-speed highways and bridges to hydraulic facilities (water pipelines) and airport complexes. Its track record includes more than 4,000 km of renovated roads, hundreds of bridges, interchanges, overpasses, and other civil engineering structures, as well as four international airports.
HellCold
- Country: Poland
- Industry: HVAC and intelligent building management systems
- Solution: SMART Payroll for Poland
HellCold is a leading Polish company with over 20 years of experience in the end-to-end implementation of modern air conditioning, ventilation, heat recovery, and heat pump systems, as well as intelligent building management systems (smart home). The company uses BIM (Building Information Modeling) technology, which ensures precise coordination between design and execution teams at every stage of the project lifecycle.
Konica Minolta
- Country: Georgia
- Industry: Office Technologies and IT Services
- Solution: SMART Localization for Georgia, SMART Accounting
Konica Minolta is a globally recognized brand specializing in high-quality printers, copiers, and multifunction devices, along with solutions for document management, workflow automation, and IT services.
Sonniva Georgia
- Country: Georgia
- Industry: Retail & Wholesale
- Solution: SMART Accounting, LS Central
Sonniva Georgia is a leading Georgian retailer and wholesale distributor offering a wide range of home goods, cosmetics, and household chemicals. The company operates a chain of stores across Georgia and provides comprehensive supply solutions for retail partners.
Zolva
- Country: Norway, Spain, Luxembourg, Portugal, Italy, Denmark and Finland
- Industry: Financial services
- Solution: Microsoft Dynamics 365 Business Central
Zolva is an international group of companies, a leader in credit management in Europe, which offers its clients comprehensive solutions at different stages of the credit chain. The company has 7 branches in different countries and employs more than 700 employees. Its core values are strict adherence to high standards of quality, transparency and partnership.
BROCARD
- Country: Ukraine
- Industry: Retail
- Solution: Microsoft Dynamics 365 Customer Engagement
The country’s largest luxury perfume and cosmetics chain. Today the company runs 67 stores in 22 cities of Ukraine and provides services to about 2,3 million regular customers.
Nova Post
- Country: Ukraine
- Industry: Logistics, Financial, and IT Services
- Solution: SMART HCM & LMS
Nova Post is the leading express delivery service on the Ukrainian market with over 20 years of experience. Since 2022, the company has been steadily expanding into the European market, offering private and business clients a full range of not only logistics, but also financial and IT services. Today, Nova Post delivers over 1.5 million parcels daily across Ukraine and more than 480 million shipments worldwide each year, with an average intercity delivery time of just 24 hours. It has long earned the status of a “lovemark” among consumers — thanks to its team of over 30,000 professionals, who represent the company’s greatest asset.
Unibank
- Country: Azerbaijan
- Industry: Finance
- Solution: SMART HCM & LMS
Unibank is one of the largest private banks in Azerbaijan, which has been taking care of its clients for over 32 years. In 2021, the company created the branchless Leobank for the first time in Azerbaijan based on the “mobile-only” principle to be even more accessible and convenient for users.
HR Pro Awards
- Country: Ukraine
- Industry: All-Ukrainian award for CEOs and HRs
- Solution: HR Pro SMART business portal based on the Microsoft Dynamics 365 platform
HR Pro Awards is an annual all-Ukrainian award for CEOs and HR professionals. The event was founded to recognize the team and personal achievements of representatives of the Big Enterprise, Small & Medium Business segments, contributing to the improvement of professional practices in human capital management.
BAKOTECH
- Country: Ukraine, Poland, Czech Republic, Lithuania, Latvia, Azerbaijan, Kazakhstan, Uzbekistan, Georgia, Turkmenistan, and more
- Industry: True Value Added IT Distribution
- Solution: SmartPoint Intranet
BAKOTECH is an international True Value Added IT Distributor with over 20 years of experience in delivering innovative technological IT solutions. The company operates across 27 countries, covering the European market, the Baltics, and Central Asia. BAKOTECH holds long-term distribution contracts with leading global vendors. Together with its partners, the company’s experts have successfully implemented more than 1,000 projects in the fields of cybersecurity, digital infrastructure, and information networks for businesses undergoing digital transformation.
TEBIN
- Country: Ukraine
- Industry: Construction
- Solution: Microsoft 365, Microsoft Teams
TEBIN is an international design and construction engineering services provider that helps clients around the world implement projects through innovation. The company’s global vision is to transform the engineering and architecture industries.
Seeton
- Country: Ukraine, Azerbaijan
- Industry: System Integration (IT and Cybersecurity)
- Solutions: Microsoft Dynamics 365 Sales
Seeton is a leading Ukrainian systems integrator with over 20 years of experience in delivering cutting-edge IT solutions for businesses and the public sector. Since 2021, the company has also expanded its operations to Azerbaijan.
YURiA-PHARM
- Country: Ukraine
- Industry: Pharmaceuticals
- Solutions: Dynamics 365 Sales
YURiA-PHARM is a Ukrainian pharmaceutical corporation operating in over 41 countries worldwide. Its areas of expertise include R&D, manufacturing, marketing, and distribution.
Nova Post
- Industry: Logistics, Financial, and IT Services
- Solutions: Microsoft Power Platform, SMART Sales, SMART Customer Care
Nova Post is a market leader in Ukraine, providing a full range of logistics and distribution services to individuals and businesses alike. In May 2022, the company began expanding actively into the European market under the Nova Post brand.
Nemiroff
- Country: Ukraine
- Industry: Premium alcohol production
- Solutions: SmartPoint Intranet based on Microsoft 365 platform
The synergy of traditions and innovations: How did SMART business help to successfully implement a corporate portal for Nemiroff, the No. 1 vodka brand with 150 years of history?
PZU Ukraine
- Country: Ukraine
- Industry: Insurance
- Solutions: SmartPoint Intranet
PZU Ukraine has been one of the leading insurance providers in Ukraine for over 30 years. Its team consists of more than 500 experienced professionals, delivering corporate and individual insurance services across all insurance classes.
SOFTICO
- Country: Ukraine
- Industry: ІТ distribution
- Solutions: integration of SMART Connector for Binotel with the Microsoft Dynamics 365 CRM system
SOFTICO is a company with many years of successful experience in the field of IT distribution, which offers solutions for information security, supply and licensing of software from world leaders, CAD solutions, IT integration and maintenance services.
AM Integrator Group
- Country: Ukraine
- Industry: IT
- Solutions: SMART Sales
A system integrator specializing in designing and implementing IT infrastructure to enhance business security and efficiency.
Inter Cars Ukraine
- Country: Ukraine
- Industry: Distribution
- Solutions: SMART Payroll based on Microsoft Dynamics 365 Business Central
The key clients of Inter Cars are car repair shops, transport companies and car shops, for which a full cycle of services is provided: sales, logistics service and technical support.
McDonald’s Georgia
- Country: Georgia
- Industry: HoReCa
- Solutions:SMART Demand Forecast implementation
McDonald’s Georgia is a fast-food restaurant chain with 23 locations. The company employs more than 1,500 employees, serving about 35,000 visitors daily.
AQUA PLUS
- Country: Ukraine
- Industry: Professional services
- Solutions:SMART Order Management, SMART Connector for GMS
The company provides services for installation, repair, replacement of water filters and water treatment systems.
British-Georgian Academy
- Country: Georgia
- Industry: Education
- Solutions:SMART Sales, SMART Customer Care
The British-Georgian Academy is a private general education school authorized by the Ministry of Education and Science of Georgia, founded in 2006. Its goal is to provide students with the highest quality education to prepare them for the challenges of the 21st century. The British-Georgian Academy follows the national curriculum established by the state of Georgia while autonomously determining the curriculum and teaching methodology.
BROCARD
- Country: Ukraine
- Industry: Retail
- Solutions: Dynamics 365: Sales, Customer Insights Journeys, Customer Insights Data, Customer Voice, Customer Service, SMART Connector for GMS
The country’s largest perfume and cosmetics chain in the luxury segment. Today the company operates a network of 70 stores in 20 cities of Ukraine and serves about 1.8 million regular customers
BROCARD
- Country: Ukraine
- Industry: Retail
- Solutions: LS Central
BROCARD is a leader in the Ukrainian perfume and cosmetics industry, offering more than 300 brands world-premium brands of cosmetics, perfumes, skincare, haircare, and beauty accessories. The largest luxury perfume and cosmetics chain, with 96 stores and more than 1.8 million regular customers.
LEOLAND
- Country: Ukraine
- Industry: Retail
- Software and services: Microsoft Dynamics 365 Sales, Microsoft Power BI, SMART Connector for Binotel, SMART Chat, SMART Easy Bot, SMART Connector for eSputnik, SMART Connector for GMS
A sports and entertainment complex in Lviv, on the territory of which there is a modern premium fitness center, a tennis club, a dance school, three entertainment locations for children of all ages, restaurants, a cinema, and a new event hall.
Continental Farmers Group
- Country: Ukraine
- Industry: Agricultural
- Solutions: SMART HCM & LMS
Continental Farmers Group is an agricultural company with international investments which operating in the Western Ukrainian region, attracting the best professionals of the industry to its team, and employing the best practices of agricultural production, the latest technologies and modern equipment.
SkyUp
- Country: Ukraine
- Industry: Air transportation
- Solutions: Viva Goals
SkyUp, a private Ukrainian airline which began flights on May 21, 2018, used to work according to the hybrid model: operating charter and regular flights from Ukraine. The company currently has about 1,300 employees.
Fayno Market
- Country: Ukraine
- Industry: Retail
- Solutions: SmartPoint Intranet
Fayno Market is a chain of stores from a counter-type format to supermarkets, which has been actively developing in the Kirovohrad and Cherkasy regions since 2009. The slogan of the network is good neighborliness.
DTEK
- Country: Ukraine
- Industry: Energy sector
- Solutions: SMART Sales
The largest private national investor. The company invests in the development of the Ukrainian energy industry: introduces innovative technologies and builds new capacities, develops new business areas and modernizes production.
PSP
- Country: Georgia
- Industry: Medicines distribution and retail trade
- Solutions: SMART WMS
PSP is a distributor of guaranteed quality medicines from over 100 leading pharmaceutical manufacturers in Georgia. The company has a wide pharmacy network, with more than 300 pharmacies located in the regions of Georgia and all districts of the capital.
Headway
- Country: Ukraine
- Industry: EdTech
- Solutions: Microsoft Dynamics 365 Business Central, Microsoft 365
EdTech startup creating microlearning products. They help millions of people around the world develop through concise formats of educational content: summaries, courses, games, infographics. The core product is the Headway app — the world’s number one downloaded app in the book summary niche.
Inter Cars Ukraine
- Country: Ukraine
- Industry: Distribution
- Solutions: Microsoft Dynamics NAV, SMART Accounting
The key clients of Inter Cars are car repair shops, transport companies and car shops, for which a full cycle of services is provided: sales, logistics service and technical support.
LEOLAND
- Country: Ukraine
- Industry: Retail
- Solutions: Microsoft Dynamics 365 Business Central, Microsoft Dynamics 365 Sales, SMART Chat, SMART Easy Bot, LS Activity, Microsoft Power BI
A premium-class sports and entertainment complex in Lviv, which includes a fitness center, a swimming pool, a children’s park of professions, restaurants, a dance school and other entertainment.
Modern Expo
- Country: Germany
- Industry: Production
- Solutions: Microsoft Dynamics 365 Business Central
Modern Expo has been a leading company in creating modern retail ecosystems for more than 20 years. They have 9 high-tech production sites specializing in various types of equipment.
MammyClub
- Country: Ukraine
- Sphere: Retail
- Solutions: Microsoft Dynamics 365 Business Central
MammyClub is an online store where you can buy products for mothers and children from 0 to 14 years old. Has operated since 2015. Besides the website offers more than 400 author’s publications on childcare approved by Ukrainian pediatricians.
Arterium
- Country: Ukraine
- Sphere: Production and distribution of medicines
- Solutions: Microsoft Power BI
Microsoft Azure
Arterium Corporation is one of the largest pharmaceutical companies in Ukraine, founded in 2005. The company’s portfolio includes 147 human health products and 17 veterinary drugs.
Agrain Trans
- Country: Ukraine
- Sphere: Logistic
- Solutions: Microsoft Dynamics 365 Business Central
SMART Localization
Agrain Trans has been operating in the Ukrainian freight market since 2012. The company’s fleet consists of 72 Scania tractors with semi-trailers for agricultural goods. Seeds, grain and oilseeds, oversized cargo, fuel and fuel lubricants are transported.
JTI
- Country: Ukraine
- Sphere: Manufacture and distribution of tobacco products
- Solutions: Microsoft Dynamics 365
Japan Tobacco International Group has 27 factories and 400 offices around the world. The company has been operating in Ukraine since 1999. The central office is located in Kiev, there are regional offices throughout the country, and production facilities are concentrated in Kremenchug.
UHY PROSTOR
- Country: Ukraine
- Sphere: accounting services
- Solutions: Microsoft Project,
Project Management Training Course
The company provides outsourced accounting services. Is a representative of the UHY International network in Ukraine.
Digitain
- Country: Armenia
- Sphere: Software development
- Solutions: SMART HCM & LMS
Digitain is a leading software provider in the iGaming industry, offering a Sportsbook and Casino platform on a turnkey basis, as well as through API integrations. The company employs more than 1,700 employees.
YURIA-PHARM
- Country: Ukraine
- Sphere: Pharmaceuticals
- Solutions: Dynamics 365 Marketing, Azure
YURiA-PHARM is specialized international pharmaceutical company. With 15 new drugs released annually, it is one of the most fast-developing pharmaceutical companies in Ukraine.
Avalon
- Country: Ukraine
- Sphere: Development and construction
- Solutions: Microsoft 365,
Share Point, Teams,
Power Automate, Azure Functions
Since 2014, the company has been engaged in the construction of architectural objects in Lviv. It has repeatedly won the European Property Awards in London.
CISC
- Country: Ukraine
- Sphere: Education
- Solutions: SMART HCM & LMS, Microsoft SharePoint,
Microsoft Teams
The CISC is a network of private licensed full-time schools with in-depth study of the English language. Today in Ukraine there are three CISC schools.
ASTARTA
- Country: Ukraine
- Sphere: Agro-industrial holding
- Solutions: Microsoft SharePoint
Astarta-Kyiv is one of the largest vertically integrated agro-industrial holdings in Ukraine. The main areas of activity include agriculture, sugar production, animal husbandry, soybean processing and bioenergy.
Ecosoft
- Country: Ukraine
- Sphere: Manufacture
- Solutions: Microsoft Dynamics 365, Power BI
Ecosoft is an international manufacturer of filters for water purification established back in 1991 in Ukraine. One the world’s five producers that provide the full range of products, from pitcher filters to industrial reverse osmosis systems.
Raiffeisen Bank Aval
- Country: Ukraine
- Industry: Banking and Capital Markets
- Solutions: Dynamics 365 Marketing, Azure
Ukraine’s third-largest bank, Raiffeisen Bank Aval (RBA), has more than 6,500 employees across 400 branches. It was recognized as “Best Bank in Central and Eastern Europe” by The Banker for the fifth time in a row.
MTI
- Country: Ukraine
- Industry: information technology, import and distribution
- Solutions: Dynamics NAV
MTI hi-tech distribution is one of the largest multi-vendor importers and distributors in Ukraine in the field of hi-tech equipment and innovative solutions.
NRF
- Country: the Netherlands
- Industry: Manufacturing
- Solutions: Microsoft 365
Since 1927, NRF has been a leading manufacturer of cooling parts and solutions for the automotive market, industrial, railway and marine sectors.
UIA
- Country: Ukraine
- Industry: Air transportation
- Solutions: Dynamics 365 CE
UIA is an industry-forming company in Ukraine that uses the operating model of a network low-cost airline and specializes in passenger and cargo transportation.
UIA connects Ukraine with 38 countries in Europe, Asia, America, Africa and the Middle East. It operates 1,100 international and domestic flights per week.
Crystal
- Country: Georgia
- Industry: Banking & capital markets
- Solutions: Microsoft 365
Founded in Georgia, Crystal is the country’s leading financial inclusion organization, tailoring innovative and socially responsible financing solutions to its customers’ needs.
ATB Market
- Country: Ukraine
- Sphere: Retail
- Solutions: Azure Data Platform
Ukrainian retailer ATB Market is putting accurate, timely data in front of local managers, instead of piles of paper, using Microsoft Power BI Embedded. Not only is this solution increasing the company’s efficiency and profitability, it’s helping customers more.
Pulti.ua
- Country: Ukraine
- Sphere: Distribution
- Solutions: Dynamics NAV, Azure
Since 1998, Pulti.ua has been engaged in wholesale and retail sales of high-quality remote controllers for any device. At the expert level, Pulti.ua consults, selects and provides after-sales service.
YURIA-PHARM
- Country: Ukraine
- Sphere: Pharmaceuticals
- Solutions: Microsoft Office 365, SharePoint
YURiA-PHARM is specialized international pharmaceutical company. With 15 new drugs released annually, it is one of the most fast-developing pharmaceutical companies in Ukraine.
Chervonyi Market
- Country: Ukraine
- Sphere: Retail
- Solutions: Microsoft Azure
“Chervonyi Market” is the Ukrainian chain of home goods stores. The company offers a wide range of goods in different categories, from toys and stationery to cosmetics and body care products.
Citrus
- Country: Ukraine
- Sphere: Retail
- Solutions: Microsoft Azure
Citrus is a national chain of stores that has been selling gadgets and innovative technologies since 2000 and is one of the leading vendors of electronics in Ukraine.
UKLON
- Country: Ukraine
- Sphere: Service
- Solutions: Microsoft Azure
Uklon – online taxi service. Created in 2010 and one of the 1st popular online taxi and car service in Ukraine.
Ecosoft
- Country: Ukraine
- Sphere: Manufacture
- Solutions: Microsoft Dynamics NAV, Azure, Power BI
Ecosoft is an international manufacturer of filters for water purification established back in 1991 in Ukraine. One the world’s five producers that provide the full range of products, from pitcher filters to industrial reverse osmosis systems.
Antonio Merloni
- Country: Ukraine
- Sphere: Manufacturing
- Solutions: Microsoft Dynamics NAV
Antonio Merloni S.p.A. Group of companies – one of the largest manufacturers of household appliances in Europe, specializing in the production of large household appliances.
Credit Agricole
- Country: Ukraine
- Sphere: Banking
- Solutions: Microsoft Dynamics CRM, Microsoft Office
Corporate & Investment Bank Credit Agricole belongs to the Credit Agricole Group, leader of the retail banking market in France and Europe.
Elit Ukraine
- Country: Ukraine
- Sphere: Distribution
- Solutions: Microsoft Dynamics NAV
“ELIT Ukraine” is a Ukrainian subsidiary of the ELIT group of companies. Company specializes in import and distribution of the spare parts for cars, trucks, commercial transport and motorcycles.
EURO 2012
- Country: Switzerland
- Sphere: Finance
- Solutions: Microsoft Dynamics NAV
European football championship of the year 2012 (EURO-2012) was the 14th championship usually held once in four years under the auspices of UEFA.
Johnson & Johnson Ukraine
Johnson & Johnson Ukraine
- Country: Ukraine
- Sphere: Manufacturing
- Solutions: Microsoft Dynamics NAV
Johnson & Johnson — the largest manufacturer of products for human health, medicines and medical equipment.
KCPM
- Country: Ukraine
- Sphere: Manufacturing
- Solutions: Microsoft Dynamics AX
Public JSC “Kyiv Cardboard and Paper Mill” (KCPM) is the leading enterprise of the Ukrainian pulp and paper industry, one of the largest in Ukraine and Europe.
Konica Minolta
- Country: Ukraine
- Sphere: Trade Organization
- Solutions: Microsoft Dynamics NAV
Кonica Minolta Ukraine with a central office in Kiev, 6 subsidiaries and dealership network around Ukraine is engaged in sales and services of Konica Minolta trademark technology.
Rhenus Logistics
- Country: Ukraine
- Sphere: Distribution
- Solutions: Microsoft Dynamics NAV
Rhenus Logistics Group of companies is a leading European logistics operator, providing the whole range of logistics services.
Rijk Zwaan
- Country: Ukraine
- Sphere: Agro & Food
- Solutions: Microsoft Dynamics NAV
Rijk Zwaan is an international company engaged in breeding and seed crops, as well as the delivery of high quality vegetable seeds for professional cultivation in closed and open fields.
SimCorp
- Country: Ukraine
- Sphere: IT Services
- Solutions: Microsoft Dynamics NAV
Danish company SimCorp is a leading software supplier for the largest financial institutions around the world.