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From search to warehouse: how AI helps e-commerce sell more

AI solutions for online stores and marketplaces: higher conversion, bigger average order value, optimal stock with no shortages or overstock.

  • Smart search and personal recommendations that lift conversion and average order value
  • AI assistants for customers and your team: 24/7 answers, order processing, knowledge base
  • Demand forecasting: best sellers in stock, no overstock in the warehouse
  • A single CRM and ERP on Microsoft Dynamics 365: sales, warehouse, logistics and finance in one system
  • Automation of routine processes — from order to delivery

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Ecommerce Conference 2026

Take part in the prize draw!

The main prize is a free AI implementation project for your company, plus a book and branded gifts from SMART business.

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Ecommerce Conference 2026

Special offer for event participants

A discount on implementing SMART business solutions for online stores and marketplaces.

Special offer for event participants

Start with AI where sales are lost

AI solutions work inside your online store and business systems: they help the customer find, choose and buy, and help your team avoid losing orders or freezing cash in stock.

Start with AI where sales are lost
  • Smart search: the customer finds the product with any query, even with typos
  • Personal recommendations that increase the average order value
  • An AI assistant advises customers 24/7 and guides them to purchase
  • AI processing of incoming emails and requests — not a single lost lead
  • Demand forecasting: best sellers in stock, without overstock
  • AI comparison of supplier offers: the best purchase price in minutes, not days
  • Automatic document processing and counterparty verification
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Why SMART business

We help retail and e-commerce sell more and operate more efficiently.

We have been building solutions for retail and e-commerce for 17 years: from CRM and warehouse to demand forecasting and AI assistants. Everything works as one system, not a set of separate tools.

We have 1250 clients in 65 countries, the Diamond LS Retail Partner of the Year 2025 award and Microsoft Solutions Partner status with all 6 designations — we know how retail works and build systems that grow with your business.

One platform for the whole business

CRM, warehouse, finance, demand forecasting and AI run on a single Microsoft platform with one data layer.

Industry expertise in retail and e-commerce

Solutions for managing orders, stock, demand and sales both online and offline.

AI with a measurable business effect

Every implementation is tied to a specific metric: conversion, average order value, stock turnover.

Scaling without rebuilding

Start with one solution and expand the system step by step as the business grows.

Full support cycle

Implementation, team training and support after launch.

1250+
Clients worldwide
65
Countries, cross-industry expertise
17
Years on the IT market
6
Of 6 Microsoft Solutions Partner designations
PZU Україна
Ecosoft
Nova Post
ДІЛА
Citrus
IKEA
AVD Trade
Аврора
Файно Маркет
McDonald's
Miniso
Епіцентр
Nemiroff
Inter Cars Ukraine
Botanic Market
MammyClub
Контінентал Фармерз Груп
DHL
PUMA Ukraine
EVO
BROCARD

Solutions for every stage of your business

From orders and warehouse to finance and customer service.

SMART CRM
SMART CRM

SMART CRM

Orders, marketing and customer service in one platform

  • A single database of customers and orders from all sales channels
  • Automation of order processing, marketing and service requests
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SMART WMS
SMART WMS

SMART WMS

A warehouse management system for fast and accurate order processing

  • Optimisation of receiving, storage, picking and shipping
  • Real-time stock control and minimal picking errors
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SMART Demand Forecast
SMART Demand Forecast

SMART Demand Forecast

AI demand forecasting for accurate stock planning

  • Demand forecasting without shortages of best sellers or overstock that freezes cash
  • Purchasing and replenishment planning based on real sales data
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LS Central
LS Central

LS Central

A single system for online and offline sales built on Microsoft Dynamics 365 Business Central

  • Centralised management of stores, POS, stock, prices and loyalty programs
  • Up-to-date product availability on the website and in physical stores
  • Order online with in-store pickup, and return online orders at any store in the chain
SMART Accounting
SMART Accounting

SMART Accounting

Financial accounting, reporting and compliance in one system

  • Full transparency of the business financial metrics
  • Accurate accounting and compliance with local legislation
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SmartPoint DMS
SmartPoint DMS

SmartPoint DMS

Electronic document flow and approval processes

  • Management of contracts, invoices and internal documents
  • Automated approvals and less manual paperwork
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SMART Payroll
SMART Payroll

SMART Payroll

Automation of payroll and compensation calculation

  • Accurate calculation of salaries, taxes and payments under local rules
  • Integration with HR and financial systems
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SMART HCM & LMS
SMART HCM & LMS

SMART HCM & LMS

Manage the full employee lifecycle in one system

  • Hiring, onboarding and team development
  • Performance and engagement assessment
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SmartPoint Intranet
SmartPoint Intranet

SmartPoint Intranet

A single space for internal communication and company knowledge

  • Company news, knowledge base and resources in one place
  • The team stays informed and aligned regardless of location
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Let's talk about your e-commerce goals

Tell us about your challenges and we will show how to solve them with the right tools and approach.