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In customer-facing operations, response speed directly impacts service quality. However, a significant portion of employees’ time is spent not on communication itself, but on searching for information — in documents, guidelines, and internal knowledge bases....

In customer-facing operations, response speed directly impacts service quality. However, a significant portion of employees’ time is spent not on communication itself, but on searching for information — in documents, guidelines, and internal knowledge bases. SMART AI Agent for Customer Care helps bridge this gap by providing fast and...

Collecting feedback is a critical component of high-quality customer service. Through ratings, comments, and customer reactions, businesses gain valuable insights that help them improve processes, enhance service quality, and build long-term customer loyalty....

Collecting feedback is a critical component of high-quality customer service. Through ratings, comments, and customer reactions, businesses gain valuable insights that help them improve processes, enhance service quality, and build long-term customer loyalty. SMART Customer Survey is a new module in the SMART CRM product line that...

Automating customer service through chatbots enables businesses to efficiently handle standard inquiries. However, one critical point remains — the need to involve a live operator for more complex scenarios. Until now, SMART Chat and SMART Easy Bot operated...

Automating customer service through chatbots enables businesses to efficiently handle standard inquiries. However, one critical point remains — the need to involve a live operator for more complex scenarios. Until now, SMART Chat and SMART Easy Bot operated as separate modules. Today, they are part of a single solution. The integration...

From now on, SMART CRM and any solution built on Power Platform (Power Apps / Microsoft Dynamics 365) includes the functionality to verify counterparties and track changes in their activities. This has become possible thanks to the integration with...

From now on, SMART CRM and any solution built on Power Platform (Power Apps / Microsoft Dynamics 365) includes the functionality to verify counterparties and track changes in their activities. This has become possible thanks to the integration with YouControl. YouControl is a service that collects comprehensive information about...

Forms on websites are a universal tool for communicating with your customers. On landing pages, users can submit a request for a consultation or a product demo, register for events or receive a service, submit applications, or file complaints. Almost every...

Forms on websites are a universal tool for communicating with your customers. On landing pages, users can submit a request for a consultation or a product demo, register for events or receive a service, submit applications, or file complaints. Almost every CRM system implementation project requires such integration. The new solution...

We are excited to introduce the latest release of the SMART Easy Bot module, part of the SMART CRM platform. SMART Easy Bot is a user-friendly service for managing chatbots on Viber and Telegram platforms, integrated with the CRM system. In this update, we’ve...

We are excited to introduce the latest release of the SMART Easy Bot module, part of the SMART CRM platform. SMART Easy Bot is a user-friendly service for managing chatbots on Viber and Telegram platforms, integrated with the CRM system. In this update, we’ve added features designed to help you interact with customers more effectively,...

In today’s business world, time is a resource that cannot be ignored. Every extra step in a process is not just an expense but also a missed opportunity for growth, service improvement, and increased profitability. We present a new integration with the Polish...

In today’s business world, time is a resource that cannot be ignored. Every extra step in a process is not just an expense but also a missed opportunity for growth, service improvement, and increased profitability. We present a new integration with the Polish service InPost, enabling you to generate waybills for customer orders directly...

The dynamics of the modern business environment require organizations to be flexible, adaptive, and data-driven in their interactions with clients and partners. Every communication matters and can impact the “score” of your relationships with clients. How can...

The dynamics of the modern business environment require organizations to be flexible, adaptive, and data-driven in their interactions with clients and partners. Every communication matters and can impact the “score” of your relationships with clients. How can you prepare your team and provide them with the tools to maintain and assess...

What is service for you? Speed, availability, convenience, a clear algorithm and a predictable result. Nowadays, clients easily say goodbye to businesses if something goes wrong, because there are enough competitors and offers – there is something to choose...

What is service for you? Speed, availability, convenience, a clear algorithm and a predictable result. Nowadays, clients easily say goodbye to businesses if something goes wrong, because there are enough competitors and offers – there is something to choose from. Take care of every component of your service, for example, minimizing the...