In customer-facing operations, response speed directly impacts service quality. However, a significant portion of employees’ time is spent not on communication itself, but on searching for information — in documents, guidelines, and internal knowledge bases....

In customer-facing operations, response speed directly impacts service quality. However, a significant portion of employees’ time is spent not on communication itself, but on searching for information — in documents, guidelines, and internal knowledge bases. SMART AI Agent for Customer Care helps bridge this gap by providing fast and...

The partial update is aimed at addressing issues identified after the release of version 2026.01 and includes tasks related to legislative changes, the release of new clarifications from the State Tax Service, and improvements in overall system performance...

The partial update is aimed at addressing issues identified after the release of version 2026.01 and includes tasks related to legislative changes, the release of new clarifications from the State Tax Service, and improvements in overall system performance and stability. The upda...

This release is dedicated to strengthening the core of the platform — improving performance, refining user experience, enhancing security, and optimizing integrations. While there are no new user-facing modules in this update, the improvements implemented in...

This release is dedicated to strengthening the core of the platform — improving performance, refining user experience, enhancing security, and optimizing integrations. While there are no new user-facing modules in this update, the improvements implemented in Release 28 directly impact the stability, speed, and reliability of your daily...

Collecting feedback is a critical component of high-quality customer service. Through ratings, comments, and customer reactions, businesses gain valuable insights that help them improve processes, enhance service quality, and build long-term customer loyalty....

Collecting feedback is a critical component of high-quality customer service. Through ratings, comments, and customer reactions, businesses gain valuable insights that help them improve processes, enhance service quality, and build long-term customer loyalty. SMART Customer Survey is a new module in the SMART CRM product line that...

Automating customer service through chatbots enables businesses to efficiently handle standard inquiries. However, one critical point remains — the need to involve a live operator for more complex scenarios. Until now, SMART Chat and SMART Easy Bot operated...

Automating customer service through chatbots enables businesses to efficiently handle standard inquiries. However, one critical point remains — the need to involve a live operator for more complex scenarios. Until now, SMART Chat and SMART Easy Bot operated as separate modules. Today, they are part of a single solution. The integration...

Each new release of SMART HCM & LMS is another step toward a more flexible, automated, and people-centered HR ecosystem. In Version 27 , we focused on making HR teams’ work even faster, data — more transparent, and interactions between managers and employees...

Each new release of SMART HCM & LMS is another step toward a more flexible, automated, and people-centered HR ecosystem. In Version 27 , we focused on making HR teams’ work even faster, data — more transparent, and interactions between managers and employees — even more meaningful. This update introduces a set of powerful tools that...

From now on, SMART CRM and any solution built on Power Platform (Power Apps / Microsoft Dynamics 365) includes the functionality to verify counterparties and track changes in their activities. This has become possible thanks to the integration with...

From now on, SMART CRM and any solution built on Power Platform (Power Apps / Microsoft Dynamics 365) includes the functionality to verify counterparties and track changes in their activities. This has become possible thanks to the integration with YouControl. YouControl is a service that collects comprehensive information about...

Forms on websites are a universal tool for communicating with your customers. On landing pages, users can submit a request for a consultation or a product demo, register for events or receive a service, submit applications, or file complaints. Almost every...

Forms on websites are a universal tool for communicating with your customers. On landing pages, users can submit a request for a consultation or a product demo, register for events or receive a service, submit applications, or file complaints. Almost every CRM system implementation project requires such integration. The new solution...

A major SMART HCM & LMS update featuring ChatGPT-based AI integration for automatic resume analysis, new mass recruitment tools, and enhanced approval workflows. Learn about instant candidate profile completion, visual absence planning, and other helpful...

A major SMART HCM & LMS update featuring ChatGPT-based AI integration for automatic resume analysis, new mass recruitment tools, and enhanced approval workflows. Learn about instant candidate profile completion, visual absence planning, and other helpful updates in our release overview. Built-in AI Features: Resume Parsing and Candidate...