How Aqua Plus Doubled Its Customer Base in Just 2 Years — and the Role of CRM
Doubling a customer base sounds like an ambitious goal. But even more challenging is maintaining service quality while growing. Since ...
SMART Customer Survey: A Convenient Module for Collecting Feedback in CRM
Collecting feedback is a critical component of high-quality customer service. Through ratings, comments, and customer reactions, businesses gain valuable insights ...
Integration of SMART Chat and SMART Easy Bot: A Unified Customer Service Workflow in CRM
Automating customer service through chatbots enables businesses to efficiently handle standard inquiries. However, one critical point remains — the need ...
When Agile Works and When It Doesn’t: Myths and Real Constraints
When Agile is truly effective, when Waterfall is a better choice, and how to avoid common mistakes in project management ...
SMART SAF-T UA: European Reporting Standards Now in Ukraine — First Steps Toward Implementation
Ukraine continues to take consistent steps toward EU integration, and one of the key elements of this process is the ...
Overview of the XXIII Annual Ukrainian CFO Forum – from the epicenter of the main business discussions of the year
Overview of the XXIII Annual Ukrainian CFO Forum – from the epicenter of the main business discussions of the year ...
SmartPoint DMS Release 4.1: Flexible Approvals, Intelligent Search, and Enhanced Business Processes
In Q3 2025, the SmartPoint team continued improving the document management system, focusing on streamlining approval workflows, expanding search capabilities, ...
Adapting Teams to AI: SMART business Insights from HR for Business 2025
SMART business on Employee Adaptation Strategies to AI Technologies at HR for Business 2025 On October 4, Ivano-Frankivsk brought together ...
SMART business has officially earned the Custom Solutions for Microsoft Teams specialization
We’re excited to share that SMART business has officially earned the Custom Solutions for Microsoft Teams specialization! This prestigious recognition ...
The Evolution of Microsoft Dynamics AX
The global ERP market continues to grow. According to Fortune Business Insights, in 2024 it reached $81.1 billion, and by ...
Applications and Prospects of AI Technologies in Electronic Document Management
Artificial intelligence (AI) is a technology that combines machine learning, automated image and speech recognition, and data analysis. AI models ...
How a Task Manager Helps Prioritize and Track Tasks Amid Deadline Chaos
Every project manager, team leader, or employee knows the feeling when the day has just begun — and already you ...
